My canine guardian, Ruby Tuesday - Scourge of Squirrels - is whining at me non-stop as I stand at the counter of the local Pet Vet Hospital...
We'd just come from the examination room, where the friendly female vet (who looked smaller than Ruby) had just given her her yearly rabies et al. vaccinations and had trimmed her front toenails before Ruby had had enough of that and started barking to be left alone...
Everything has gone smoothly so far and all I have left to do is pay before I can go home for dinner. I tell Ruby to sit and then wait for reception to let me pay...
And that's when the "other" Kraut walks in...
He's an old guy in his 60s-70s and demands instant attention from the little girl behind the counter, who appears to be having a very bad first day so far. He has a five-week old puppy and wants to know the schedule and cost of the care plan that the vet provides and he wants to know it in minute detail.
Did I mention that I'm waiting to PAY THEM AND LEAVE?
Impatience wars with good Canadian breeding and I wait.
The old bastard is still talking and talking and talking. He's now arguing with the poor little girl about the vaccination schedule and is lecturing about the dozens of dogs he's raised and how they didn't need this and that and the other...
7:15pm.
Ruby is nosing me towards the door and panting heavily. I've had enough of this.
"'scuse me."
Nothing.
"EXCUSE ME!" I say a little loudly. They both stop and turn towards me. "Sorry to interrupt. But all I have to do is pay for my treatment and leave. Is it possible to have someone take care of my bill while you help him with his choices?" I indicate the "other" Kraut.
The "other" Kraut becomes all sweetness and light: "Oh sure, take care of dis gentleman virst. Vee vill tink about dis and shop around."
Unbelievable! He's using my interruption as a reason to flee! When he was the one berating the girl about the clinic's policies and schedules and screaming about their high prices! When he was the one who wanted to prolong the argument as long as he could. What the hell is it with these guys? This guy is so typical of my parents' old German friends: get stuck in an argument feedback loop and watch time drag on and on and on.
The little girl looks at me and smiles and says "Thanks."
I said. "Not a problem. I wouldn't of said anything but I couldn't tell how long that'd go."
What I was thinking: You lost control of the sale and were wasting my time... « less
Raging Kraut
Well done!
Sometimes we can just be too polite for our own good huh?
I've had the same experience, standing at the till ready to pay for my purchases when the phone rings & the salesperson turns to answer it. The last time, I'd had enough and said:
"Wait. You have a live customer in front of you who wants to do business with you. The phone can wait."
She responds "oh, it'll just take sec."
"No problem. They'll probably turn out be a better sale than me anyway."
Put my $300 purchase on the counter & walked out. I glanced back in the store window on my way out and saw her trying to pick her jaw up off the counter.
Now that's a feeling of satisfaction! I've worked retail, I know how I'm entitled to be treated, and I'm getting just crotchety enough in my "maturing" years to do something about it.
Now, if I could just learn how to stick up for reasonable service in restaurants!
[Rue] on 01/24/07 11:09 : With bated breath I await your return to blogging. [go]
[Rue] on 01/24/07 11:09 : With bated breath I await your return to blogging. [go]
[Rue] on 01/24/07 11:09 : With bated breath I await your return to blogging. [go]
[Rue] on 01/24/07 11:09 : With bated breath I await your return to blogging. [go]
[Rue] on 01/24/07 11:09 : With bated breath I await your return to blogging. [go]
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Sometimes we can just be too polite for our own good huh?
I've had the same experience, standing at the till ready to pay for my purchases when the phone rings & the salesperson turns to answer it. The last time, I'd had enough and said:
"Wait. You have a live customer in front of you who wants to do business with you. The phone can wait."
She responds "oh, it'll just take sec."
"No problem. They'll probably turn out be a better sale than me anyway."
Put my $300 purchase on the counter & walked out. I glanced back in the store window on my way out and saw her trying to pick her jaw up off the counter.
Now that's a feeling of satisfaction! I've worked retail, I know how I'm entitled to be treated, and I'm getting just crotchety enough in my "maturing" years to do something about it.
Now, if I could just learn how to stick up for reasonable service in restaurants!
Paul